Responsible Gaming

Launched in 2022, Plucky.com is committed to safe and responsible gaming.

This micro site is here to teach you how to be aware of problem gambling and gaming, and help with remedying it, if you or anyone you know has an issue.

Safer Gambling:

Option 1 - Self-Assessment

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call one of the professional bodies highlighted below to seek professional advice.

  • Do you find that you are becoming preoccupied with past gambling successes?

  • Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?

  • Have you recently tried to stop gambling but were unsuccessful?

  • Do you become moody or impatient when you are cutting down how much you gamble?

  • Do you ever use gambling as a way of ignoring stress in your in life or even pick you up when you feel down?

  • Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?

  • Do you ever hide how much or how often you gamble from significant others?

  • Have you ever committed fraud or theft to get money to gamble with?

  • Has gambling ever ruined a personal relationship or an occupational or educational opportunity?

  • Have you ever needed others to relieve a financial problem created by gambling?

Option 2 - Time Out

What is Time Out? 

Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs, 1 week, 2 weeks or 3 weeks. If you choose to time out you will not be able log in again for the selected time period, if you want to withdraw any funds during this period you can contact support directly at get@plucky.com. You will not be refunded for any sweepstakes you are currently part of although you may still win them. You will not receive any marketing material during your frozen period. Please also consider freezing your accounts on other betting sites. This will come into effect immediately.

Option 3 - Self Exclusion

What is Self Exclusion? 

Alternatively if you feel you need a longer break from gambling you can choose to self exclude:

  • Self exclusion means that your Plucky.com  account will remain closed for a minimum period of six months and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request).

  • Please contact Customer Services to arrange for these funds to be returned to you. Where possible we will return funds to your active card within 10 working days. For any other payment methods please contact us.

  • To self-exclude, click your initials in the top right hand corner of the page, this will bring to your personal menu, click “Controls”  and select the ‘Self Exclusion’ option for a time period of either six months, one year, two years or five years. Alternatively, Customer Service can set self-exclusion for you.

    Please contact us if you require any further information or assistance on self-exclusion or individual product restrictions.  

If you choose to self exclude you will not be able log in again for the selected time period, and you will need to contact support after this period to manually re-enable your account. If you want to withdraw any funds during this period you can contact support directly at get@plucky.com. You will be removed from and automatically refunded for any sweepstakes you are currently part of. You will not receive any marketing material during your frozen period. Your details will be forwarded to GAMSTOP. Please also consider freezing your accounts on other betting sites. This will come into effect immediately.

Please don't hesitate to contact us if you have any questions. In case you are dissatisfied with how our safer gambling concerns were addressed and would like to escalate the issue, you may reach out to the Gambling Commission.

What can I do if I think I may be gambling too much?

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting.

  • read our Self-Assessment Q & A

  • Set a ‘time out’ to give you a 24hr, 1 week, 2 week or 3 week break from using your Plucky.com account.  

  • Refer to our Safer Gambling information page 

  • Consider taking a break from gambling or setting self exclusion.

How do I request for my account to be reactivated after my self exclusion period has ended?

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Services.

Our team will then be able to review your account subject to the following: 

  • We will not reactivate any account if the period of exclusion is still valid and has not expired.

  • We can't reactivate your account if you have chosen a permanent self exclusion.

  • There is no guarantee that your account will be reopened.